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Letter to Patients

Who has my medical records now that Long Pond Pediatrics & Ostopathy PC has closed?

Long Pond Pediatrics & Ostopathy PC has closed.

As of July 31, 2025, this practice is no longer providing patient care. Your medical records have been transferred to Morgan Records Management, the records custodian appointed by the practice. You can request copies of your records at any time.


A message from Long Pond Pediatrics & Ostopathy PC

Dear Patients, Parents and Guardians:
It is with mixed emotions that I am announcing the closing of Long Pond Pediatrics & Osteopathy at 110 Long Pond Road Ste 211, Plymouth MA 02360.
The effective date for closing is July 31, 2025. I will not be available to attend to you in the office after that date as the office will have closed for office
visits. At that point the office will be available for another 30 days via phone for emergencies or urgent matters including refills of medications.
It has been a great pleasure and a rewarding experience providing for your health care needs over the years.

Since you will be requiring further pediatric & adolescent primary care, I suggest that you, your parents, or legal guardians look for a new pediatric
primary care physician as soon as possible.

To assist you in making that transition as smooth as possible the office will provide your new primary care provider with copies of the necessary records
from your file.

DIRECTIONS FOR FINDING NEW PHYSICIAN:

For Commercial Insurance Plan members:

The simplest way to find a new pediatric PCP is to call the member services number of your insurance company which is usually located on the card.
They are required to give you the names of eligible providers in the area. You may also be able to search this information on the insurance website.
For MassHealth PCC Plan members please call the MassHealth Customer Service Center at 1-800-841-2900, TTY: 1-800- 497-4648 (Monday – Friday,
8:00 a.m. – 5:00 p.m.) to choose a new Primary care clinician (PCC) as soon as possible. You may also go online to
https://masshealth.ehs.state.ma.us/StateForms to choose your new PCC. You can search for available PCCs by clicking on the link for the MassHealth
Choices website appearing near the top of this webpage. If you do not choose a new PCC, MassHealth will automatically assign the closest available PCC
for you. You can still change your PCC at any time. MassHealth PCC Plan members may also choose a new MassHealth plan through one of the
MassHealth Accountable Care Organizations (ACOs) or Managed Care Organization (MCOs) and select a new primary care provider through that plan.
You can visit masshealthchoices.com to compare available MassHealth plans and search for a new PCC. You may also call the MassHealth Customer
Service Center at the number above to discuss available health plans.

Once you have chosen a new pediatrician it is recommended that you obtain an appointment for a well-child visit, or a chronic diagnosis follow up if
indicated.

I have thoroughly enjoyed and deeply honor the experience of having been your doctor. Spending time with each one of you and your families has
meant so much to me and there are many fond memories of relationships forged which I will carry with me. I wish you health, joy and strength in
believing in yourselves as you walk your life’s path of discovery.

Morgan Records Management

Requesting Your Records

Digital copies of your records from Long Pond Pediatrics & Ostopathy PC can be requested by filling out the secure release form on this site — click the “Request My Records” button to get started. In accordance with applicable state law, a reasonable fee may be charged for the copying and delivery of records. You will receive an email confirmation once your request is received.

Request My Records

Already made a request? Follow its delivery status by clicking the link below and entering the ticket information that was mailed to you.

My Request Status

How it works

Requesting records takes four steps

1. Fill out the form

Tell us who you are and what records you need.

2. We verify identity

Required by HIPAA. We may ask for ID or additional confirmation.

3. Records prepared

Our team retrieves and packages your file, with status updates by email.

4. Secure delivery

Records are delivered by encrypted download or postal mail — your choice.

Learn More

We're here to educate all patients for continued care for your records

Questions

Frequently asked questions

Who is the medical records custodian for Long Pond Pediatrics & Ostopathy PC?

Morgan Records Management is the appointed records custodian for Long Pond Pediatrics & Ostopathy PC in Massachusetts. Its patient records have been transferred to us, and you can request copies at any time using the request form on this page.

Is there a fee for records?

In accordance with applicable state law, you may be charged a reasonable fee for the copying and transmittal of records. The exact amount depends on the size of your file and your state's regulations.

How quickly will I receive my records?

Most states allow by law up to 30 days to process records requests. Due to the high volume of requests we receive, it can take up to 30 days. We do our best to process all requests sooner, as we know how important they are.

Can someone else request my records on my behalf?

Yes, with proper authorization. Parents or guardians for minors, attorneys with a HIPAA-compliant release form, and others with notarized permission may submit requests on your behalf. The form will guide you through what is required.

What if I don't have internet access?

Call our medical records team at (833) 888-0061 and we will mail you a paper request form.

Need help?

Contact the medical records team, Monday through Friday, 8 AM – 5 PM Eastern.

Phone: (833) 888-0061
Email: medical@morganrecords.com